3 things you need to know about making a caravan insurance claim

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All insurance companies do their best to offer policies that cover the most important things for the policy holder, and most also do their best to make it as simple as possible to make a claim.

However, for those of us who rarely have the misfortune to have to make a claim, it can still be a somewhat confusing, even daunting prospect.

To help you out, here are three things that you need to know:

  1. What does your policy cover?

Before you take your caravan, campervan or RV out for the first time, don’t just insure it, but read and understand your policy, what it covers, and what you need to do to comply with all of the conditions.

For example, are you covered for tyre damage caused by your own poor driving? What about if an awning breaks because the van moved while it was raised? If you don’t secure something inside when the van is moving, and it shifts and breaks a fixture or fitting, is that covered?

Does your policy specify that you need to take all reasonable steps to keep your caravan well maintained, meaning you have to keep having regular services to be able to claim without issue?

If you find something in the policy that you’re not 100 per cent clear on, best to ask your insurer first, rather than risk penalising yourself through a misunderstanding.

  1. What’s the claim process?

Even the best drivers can have an accident. In fact, the more time you spend out on the road, the more likely you are to come across someone else not paying as much attention as they should.

So, please don’t get caught thinking ‘it won’t happen to me’. Of course, we certainly hope you never have an accident or any cause to make an insurance claim, but the whole point of insurance is that you’re covered in case.

Check out the steps your insurer requires when you have to make a claim.

Do you have to contact them before arranging to get a badly damaged vehicle towed away? Can you choose any repairer, or do they prefer only qualified and certified caravan repairers? How many quotes do they require?

Can you talk to a person, initially, or do they want you to file your report online?

As we said, they aren’t going to try to make it hard for you, but at the time you’ve just had an accident, it can seem a lot harder than it really is.

  1. What’s the repair process?

We can’t speak for other repairers, but because we specialise in insurance repairs, we have created a simple process. It’s one of the reasons that Ace Caravan Repairs is a preferred repairer for almost all Australian caravan insurance companies.

Start by just calling us to tell us about your situation

We’ve been in the caravan repair business for nearly 40 years, so we’ve seen and heard it all before, and we promise to lend a friendly ear from the outset.

Arrange for caravan inspection

We can arrange to inspect your caravan and we’ll even tow your van to our inspection site for free. Then we’ll carry out a thorough inspection because not all damage is immediately apparent.

Review your quote

Once we’ve completed our inspection of your caravan we’ll supply you and the insurance company with a comprehensive quote detailing the cost of repairs. Our reputation within the insurance industry means our insurance quotes are accepted the first time more often than not.

We repair your caravan

Once the insurance quote is accepted, we’ll swing into action to get your caravan repaired with a minimum of fuss.

Don’t be caught out at any stage of the insurance claim process. If you need any advice, even if you’ve just bought your caravan and aren’t sure what sort of cover you need, feel free to give us a call.

Basic caravan maintenance before you go on holiday


Are you thinking of pulling the caravan out of your garage and going on holiday?

Are you worried about all the dust, insect families and maintenance issues it has acquired while it’s been sitting in the shed?

Are you thinking about giving up on your road trip because the cleaning task daunts you too much?

Never fear. With these fast and simple pointers your caravan will be good as new in no time.

1. Pest Control

It’s no secret that ants, spiders and sometimes even snakes or possums can be a real problem for anything you might be storing in your shed. Especially your caravan as it’s the perfect place for creepy crawlies to hide and make a comfy home. The best way to get rid of them is bug spray, a broom and a little bit of caution. Don’t go charging in there without thinking. You need to be slow and careful if you want to avoid a snake bite. If the infestation is really bad it’s best to bug bomb your caravan to be safe.

2. Check the fridge

A common mistake people make when cleaning out their caravans is that they don’t go near the fridge. It hasn’t been turned on, right? You didn’t leave any food in it either so why would it need cleaning? The truth is the leftover moisture from the last time it was turned on is likely to have created mould. It’s a good idea you take a look before setting off on the road. You don’t want to be in the middle of nowhere and realise your fridge needs a good scrub. While you’re at it, make sure the fridge still closes properly. Over time the rubber seal tends to erode away and it’s well double checking.

3. Fresh water

You need to give the water tank the best clean you possibly can. You don’t know what has built up in there overtime. It’s a good idea to bring along water purification tablets and bottled water on your trip. Just in case your water tastes a bit odd and you start to suspect you didn’t clean it well enough. It’s good to be prepared!

4. Lubricate latches

While your caravan has been sitting in the shed, it has been cooking away and drying out all the lubricants on your hinges and latches. Grab the WD40 and get to work on all the cupboards and furniture. Last of all, make sure everything is secure and held down. The roads will get bumpy on your trip and you don’t want the inside of your caravan falling apart.

Of course, if you need repairs that go beyond basic maintenance give Ace Caravan Repairs a call today

How we successfully repair your caravan awning

No repair is too hard

side view

A caravan awning is one of the most important elements to your Caravan when you are planning to park up and relax in that perfect spot. You always need to make sure you have a good source of shade for the sun and something to extend your dry area in the rain. One of the most common issues with the awning is Slacking sides which then causes drooping of the material and a lop sided awning. This can be caused by too much tension, an awning that is too big for your caravan or misplacement of the awning on your caravan. The best way to avoid this issue is to set your caravan up and asses the awning before you intend to go away. Try working on the tension of your poles first – too tight can do the opposite to what you think so if you visually see an issue , loosen the tension and re asses. If you can’t seem to fix the issue with the tension you may need to asses the size and fit of your awning to your Caravan. A good rule is to ensure that there is at least 12cm in distance from the lower panel of the awning to the ground. This allows the rubber to be fully utilised.

Sometimes there can be greater issues than this which will require you to have a few things on hand. So what are the 4 basic repair tools/items you should keep handy when travelling?

Clear awning repair tape

Extra awning material

Water Resistant Caravan Glue

Water based cleaning solution

Each of these items are super handy to have in your Caravan to make things a little easier when things go wrong in remote places. The next common issue with Caravan awnings is of course, a tear or rip. It’s important that before you commence the repair that you give it a good wash down with a water based cleaning solution. This will help you to get a much better seal with the repair tape once the surface is prepared. If the whole is quite large you may want to cut some spare material to cover the whole entirely and seal it with awning repair tape on top of the hole. If the rip is small you will most likely be able to get away with just using the Repair tape itself. Most awning repair tape have a strong adhesive layer which allows for a highly cohesive layer.

A few simple tricks to make sure your next trip is stress free. Stay tuned for more Caravan Repair tips to come.

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Expert Boat Repairs Melbourne

Many people have a boat to enjoy freedom on the water. Off the water, however, you have to make sure you give your boat the attention it deserves. After all, a boat is more than a source of freedom. It is a finely tuned machine that requires careful upkeep. Maintain your boat properly with boat repairs by Ace Caravan’s partner, Nautica Marine.

Boat repairs can be made as needed, but you should also schedule regular service. This way, you will be able to prevent the need for some repairs. General service keeps your boat in prime condition, and it catches small issues before they become much bigger problems. It is a good idea to schedule these boat repairs at least once or twice a year. The frequency depends on how much you use your boat.

General boat service should include complete maintenance of the boat’s working parts. The exterior should be fully inspected, and all electronics and motorized parts should be checked. Special attention should be paid to the engine, and testing is essential. During service, the engine can be tuned in order to ensure prime operating conditions. Other parts that should be examined include the transmission, propeller and more.

In addition to scheduled service, you should also seek boat repairs after an accident. At this time, it is possible to repair or replace damaged parts. When you seek repairs, make sure the company can handle your specific kind of boat. Service for fiberglass, for example, is going to be different than aluminum. Rebuilt boats are also going to have special needs that require expert attention.

No matter what type of repair you need, Nautica Marine can provide this service quickly and efficiently. We also provide service for boat trailers. Better still, for emergency service, we will come to you. Call today for boat repairs you can trust.